5

Larry was very kind and helpful. He did everything he could to get us the best price on tires. They were ordered and put on in a very timely fashion. By far, some of the best customer service I've had from anywhere. Definitely a wholesome family vibe here!! Thank you again for everything!! 😁

Thank you Amelia. Let me know if I can help you with anything in the future.

- R & L Service Center
5

They were right on time evaluating my car and getting an estimate. I will use them from now on.

Thank You for choosing us Roberta! We are here for you!

- R & L Service Center
1

Had my truck towed there because the front wheel bearings went out. Charged way to much to fix them... well lucky I got back to Albuquerque and ended up back at midas were they told me whom ever packed the front bearings should not be an mechanic. Wheel bearing were loose and they did an crappy job. Not going to this place ever again.

Hi Tammy, I’m sorry to hear you had problems. I take pride in assuring that we are providing our customers with a high level of professional services. The technician that worked on your vehicle is a well-qualified professional. With that in mind I do understand parts failure and mistakes can happen. That is why our facility is part of a network that offers a 3-year/36,000-mile nationwide warranty. Again, I am truly sorry for any inconvenience you may have had. My name is Rusty and I am the shop owner and would like to make things right with you. Please contact me by phone at 575-538-9742.

- R & L Service Center
1

Called about checking battery wires for my RV. The manager stated that they don't work on RV in cold weather. I was told to come back in the summer. Incompetence and business practice needs to walk across the street to McDonald's for a refresher. Stay away from here. Go to Deming.

5

It was great and the people were nice!

5

Thank you did a good job on my truck transmission

Peter, Thank you for your business!

- R & L Service Center
5

5

1

People can decide for themselves, but I want to put this here so they can... I lived in Silver City for a long time... I relocated from Sliver to southern Oregon 16 months ago, and before leaving, because I would be towing a heavy trailer, had a new clutch put in to my 2002 Tundra by R & L... I also got some new tires which I am happy with... I right away had issues with the new clutch, but there wasn't a lot of time before I had to leave, and R & L kept putting me off, over and over, saying the noises, the roughness taking off in first, and the clutch stiffness would go away... None of it ever went away, and was a constant frustration and worry ever since... At one point I did some work on the truck myself, including replacing one of the O2 sensors, and discovered that they had not reattached the wiring harness to its anchor points on the transmission... The harness was rubbing up against the sharp edge of one of the anchor tabs on the transmission, and if I had not caught it and reattached the harness (in a couple places) the harness would have eventually shorted out... They also did not replace the insulation under the floor matt properly, around the shifters... Fortunately R & L is a Napa shop, and so very recently I took my truck to a very amazingly great Napa shop here where I am now ... At the same time, I thought I'd delayed to long, believing the warranty was only for 12 months... They asked me for the repair ticket from New Mexico, determined that the work was still under warranty, did a thorough inspection, discovered some wrong and to long bolts were used to remount the transmission and were grounding out on the body and transmitting some of the noise, and that the pressure plate was defective... They contacted Napa central for me and confirmed the warranty, and put in a whole new complete clutch at no cost to me... The shop here showed me a photo of the old (R & L) pressure plate with one of the fingers bent, and said the plate had also been unevenly over-heating in spots because of the uneven pressure... The difference between this new clutch and the last one is extreme, this clutch feeling like it did when I bought the truck brand new...

John, I am so sorry you had this experience. Here at R&L we pride ourselves on providing our customers with professional-top quality work. Unfortunately, mistakes can happen that is why I provide all our customers with a Peace of Mind Nationwide Warranty. We now offer a 3 year- 36,000 mile Nationwide warranty. I am glad to hear that our Peace of Mind Warranty was able to get you on the road. Again, I apologize for any inconvenience.

- R & L Service Center
1

This place is such a rip off they will make you pay for towing, diagnostic testing, labor, parts and it will not be fixed. It took them a week to fix my car only for me to drive a few miles and it stalled. I was stranded with the same engine errors that I had taken it in the first time. I called them and they want to charge me all over again for the same testing, parts, labor for something that was never fixed the first time. Response to owner: Unfortunately it doesn't let me respond to your comment below so I will write it here. Yes, the records are under another name. I didn't confuse you with another shop. My car had issues with your shop even after you "purchased a new transmission" only for it not to work. It got to the point where I couldn't drive my car any longer and I lost trust in your garage to fix the issue.

Hi Roberta, I think you may have us confused with another shop. I have no records of you in our system. Maybe you are using another alias to post this review. My name is Rusty; I am the shop owner. If you would like to discuss this further please contact me by phone at 575-538-9742.

- R & L Service Center
R & L Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call R & L Service Center (575) 538-9742 if you have any issues in accessing any area of our website.
1931 Pinos Altos Rd. Silver City, NM, 88061 (575) 538-9742