Got me in for an oil change and fuel filters fairly quick. Took my truck for service... received the report that stated my check engine light was on, prior to dropping off my truck check engine light was not on. Called and spoke with service desk worker to question the light being on... stated that the check engine light check diagnostic would be$170+ just to get check what was going on. I then informed him that no light was on when I dropped off the truck. He went and checked and sure enough no check engine light was on so he removed it from the report.... needless to say I was not thrilled of this at all! Pick up my truck.... heading down the road, back to work.... I get two alerts on my dashboard.... the tire pressures were all off on all 6 tires(dually).... and also got alerted that the truck needed an oil change! Called to see why these items had not been taken care of... and got an apology was asked to take my truck back to get those items corrected. After my truck was at the shop for 6+hrs. Was not a happy camper with this specific experience, at all!
Hi Randy, We apologize for the mix up on your last visit. It is not up to our normal quality service standards. You are appreciated as a customer and your feedback to help us continue to improve is invaluable. Please give us a call at your convenience so we can talk and help to make you a happy camper again:)
- R & L Service Center