1

I had a few issues with my vehicle. They charged my a/C with dye and refrigerant for $300 and change to find the leak, and quoted me $5000 for new catalytic converters, o2 sensors, and a tune up. Being mechanically inclined and hvac certified, I felt I was over charged. I took it to another shop and the a/C work done was about $100 more than what it should have been, and I had just the new catalytic converters and o2 sensors done in tucson for $1600. I will NOT be taking my vehicle back there. I heard rumor.... I don't mind paying good money for quality work, but not being over charged and taken to the bank!

Hi Jasper, we appreciate your feedback. While we understand your concerns about cost, vehicles with high mileage and over due maintenance often require more extensive repairs to address the root cause of the problem. In this case, the catalytic converter failure wasn't the only issue, and a thorough inspection revealed several other necessary repairs and maintenance needs. We invest heavily in our certified technicians and their ability to diagnose the complete picture, ensuring your vehicle receives a lasting solution. This can sometimes lead to a higher initial cost, but it ultimately saves you money and time in the long run compared to addressing problems with repeated temporary fixes.

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5

Hi Gerald thanks for taking the time to leave a review:)

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5

We had been to Gila Cliff Dwellings and on the way out the Transmission line broke. The pickup was towed to R&l service. They check the pickup over and determined that both lines should be replaced. The parts had to come from Denver. They kept us informed of delivery and time frame it would be repaired. We are very thankful for all they did to get us back on the road.

Hi Arl, We are so glad that we could help you and your wife get back on the road. Hope you have safe travels and if your ever in Silver City again stop on by and say 'Hi':)

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3

Unfortunately wait time was a very long, even with an appointment for a very simple alignment nothing very extensive. I can understand waiting an extra 10 minutes after they brought me to my car to show me something that needed fixed and wrote up a estimate for a lower control arm but I was already there for an hour before that. It was a total of 1 hour and 40 minutes waiting for an alignment with a scheduled appointment time. I have done alignments professionally before and it never took that much time especially with an appointment. The front desk people were very nice, but the wait time was too long.

Hi Gavin, thanks for your honest review! We apologize that your alignment took longer than expected, sometimes alignments take a little longer to get them right. We pride ourselves on our highly trained professionals and doing the job correct the first time. If you have any questions please feel free to call us anytime:)

- R & L Service Center
5

R&L is prompt, thorough, and fair.

We appreciate you Doug!

- R & L Service Center
5

The whole entire staff once again fix my issue and they did it right 👍

Thanks Fabian for your continued business and review!

- R & L Service Center
5

Service was excellent. Appointments were scheduled efficiently and I was able to ask for and receive updates on progress of repairs. Technician provided detailed explanation of problems and work done to remove them. My Subaru is now in excellent shape and drives more smoothly than it has in years. Money spent on diagnosis and repairs has been well worth it!

Thank You so much Stephen for your business. We're so glad to hear that your Subaru is running great! Thanks also for your detailed review.

- R & L Service Center
5

I take all my mechanical issues to R&L they're very reputable company they stand behind what they do and they do quality work and I'm treated with great respect

Hi Chuck, it is always a pleasure to see you and service your vehicles. Thanks for your continued business and review:)

- R & L Service Center
5

Always a pleasure to deal with the desk personnel. Friendly, accurate, always helpful about future preventative maintenance. And willing to chat a little.

Hi Ed, it is always a pleasure to see you too and to service your vehicles:)

- R & L Service Center
5

No change from my positive review in Oct. 2022.

Hi Ron, Thank You, we'll keep working hard for you so that you don't have a reason to change your positive review:)

- R & L Service Center
R & L Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call R & L Service Center (575) 538-9742 if you have any issues in accessing any area of our website.
1931 Pinos Altos Rd. Silver City, NM, 88061 (575) 538-9742